FAQs

When will my package ship?

We ship once a week, typically on Friday’s, due to our limited capacity. Thank you for bearing with us while we ramp up our newest Shark Allies venture! If you have special requests, please contact us. We will do everything we can to accommodate.

What is your return policy?

Please contact us if there is an issue with your order. Returns or exchanges will only be accepted on items that are the wrong color/size/SKU than what you ordered. Items must be new, unused, and remain in the same condition as when it was received. We can only accept returns purchased from Shark Cafe for up to 30 days after the date of purchase.

When will I receive my refund?

Once your order is returned and inspected, our team will send an email notification that your refund was approved or denied. If approved, you will receive a refund to the original form of payment within 60 days. Please contact us if it is past 60 days and you do not see a refund posted.

Are your sale items returnable?

Only regular priced items may be eligible for exchange or refund. Unfortunately, sale items are final and cannot be exchanged or refunded.

Do you ship outside of the United States?

We do! Please reach out to us via email at contact@thesharkcafe.com. Please include your shipping address and desired items. We will do our best to accommodate international orders and provide accurate shipping rates.

Why is shipping costly?

Due to the pandemic, shipping prices have skyrocketed, even with our industry software promising the lowest rates. We ship via USPS to keep these prices down for our customers. On top of that, as a 501(c)3, our profit margins are small, compared to big businesses that cut and sew their own garments. Shipping rates are not factored into our overall price of an item.